Returns, Cancellations and Refund Policy
Returns and Cancellations for "Free Products" (Just pay shipping)
For products that you only pay for shipping, classified as "Free Products", is NOT possible to return them. You are getting a good free gift. However, if the item is missing, or you didn't received any information after 6 weeks (USA) or 8 weeks (rest of the world) you can email us and we can return your money or send another Free product if you desire it. If the item arrived damaged, you have up to 30 days to send us the email with the picture of the damaged item, and we will refund your money or provide a replacement. Any questions regarding this matter you can send an email at email@example.com
You have up to 24 hours after buying your item to cancel or modify your order, including the shipping address and the size (clothes or jewelry). After this time frame is not possible to modify or cancel the item, since the item was already shipped. This policy includes all products.
Returns (for all other items, not classified as "free product")
This policy applies to all retail items sold by this website.
We guaranteed the quality of our merchandise. However, if you want to return a retail item, You have 30 days after you receive your item to start a return. You can email us at firstname.lastname@example.org to start a return.
After this time frame, is not possible to return any item.
If the item is missing, or you didn't received after 5 weeks, (US) or 8 weeks (rest of the world) emails us and we will provide a refund or a replacement. If the item arrived damaged, please take pictures of the item and send an email back to us. We will provide a replacement or a refund and instructions on how to return the item.
Refunds generally are made between 3-7 days after we received all information need.