FAQ

FAQs

 

HOW DOES SHIPPING WORK?

We have partners with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order can be shipped from global areas such as Germany, Austria, UK, China, and USA.  via our partnership with international shipping companies. 

 

WHAT IF I NEED TO RETURN SOMETHING?

There is a full 30-day refund guarantee. Just for the offer Free products, just pay shipping is not possible to return (you are getting the product free, just pay for shipping!). But If you don't like the item or it is defective, we will either replace it at no cost to you. In the case of all other items, you can send it back to us for a full refund. In this case, just click in the link Contact Us and we'll help guide you through the process.

How do I change or Cancel my order?

Once an order is placed, you have up to 24 hrs to ask for Cancel or Change your order. After this time, we will not be able to cancel or change the shipping address as your order might have already been processed. If you have any questions, please see the Contact Us page.

Where is your office located?

Our main Corporate office is located in Germany. We have also a representative office located in USA. You can see the address in the Contact Us page.